Welcome to MS-CONNECT

MS-CONNECT is the new tool for remote technical assistance support, able to connect you with our technical staff in a virtual and interactive contest, at a worldwide level.

What is MS-CONNECT

MS-CONNECT is the easy and fast way to get technical support.
Live audio guidance and remote video support; we put our technical expertise at your service!
We have chosen SightCall, the world's leading remote assistance platform, which is fully integrated into our CRM system, setting up a lean information stream.
With the smart and easy interactive connection managed by an app on your mobile, with your permission, we can check the issue live determining what’s the best thing we could do to assist you and in which way.

Why to use MS-CONNECT

  • For an easier and faster diagnostic: a precise detection and resolution of your technical issues

  • To get fast production recovery and downtime reduction:
    thanks to MS-CONNECT we have the chance to promptly react and solve your cases on the fly

  • Because in this way you get a high-quality and trustworthy after-sales service

  • To effectively save time and money:
    MS-CONNECT allows us to “virtually” plan and organize a live technical assistance to your printing machines, increasing the efficiency of the service.

How to activate MS-CONNECT

To request the service, drop an e-mail at:


Or submit your request here and we’ll contact you

SUBMIT REQUEST

MS-CONNECT FAQ

When should I use MS-CONNECT?

Only when you have an issue with a printer and / or the software.

Do I have to register to use MS-CONNECT?

No, you don't

Which device do I need to use MS-CONNECT?

A smartphone

How is MS-CONNECT activated?

Drop an e-mail to one of the "assistance" e-mail addresses of the reference branch, or directly open a case from the web, specifying the printer and the issue; one of our operators will contact you

What will the MS operator ask me?

You will fix an appointment between your machine operator and one of our technicians to start a remote assistance. You will need to give us the mobile number of your operator who will be on the machine to be guided by our technician in solving the issue.

Which are the time slots for appointments?

Appointments will be scheduled taking your local time zone into consideration

How do I start a remote support session with MS-CONNECT?

On the day set for the remote session, your operator will receive a text message on his mobile phone with the link from which to download the Sightcall Visual Support app and the link to connect with our technician who will be able to see on his screen everything that will be shown live from your operator via smartphone